PRIVACY POLICY

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2025 

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At Crystal Harmony, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, www.crystalharmony.co.au, and use our services.

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By using our website and services, you consent to the collection and use of your information as described in this policy.

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Information We Collect We may collect the following types of information:

1. Personal Information: When you engage with us through our website (e.g., signing up for the Soul Channel Programme, purchasing a crystal, or scheduling a session), we may collect personal information such as your name, email address, phone number, billing address, and payment information.

2. Usage Data: We collect non-identifiable data such as how you interact with our website, including browsing patterns, pages visited, and IP addresses. This helps us analyze trends and improve your experience.

3. Cookies: Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and analyze website usage. You can disable cookies in your browser settings, but this may affect some functionalities of the site.

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How We Use Your Information We may use your information for the following purposes:

1. Provide Services: To process orders, bookings, and to provide you with the requested services (e.g., Crystal Harmony Sessions, Bespoke Crystal Buying, or the Soul Channel Programme).

2. Communication: To communicate with you about your orders, services, or any updates related to our offerings. We may also use your email to send you newsletters, promotional content, and information about new services.

3. Improvement of Services: To improve the functionality and user experience of our website, including personalised content and services based on your preferences.

4. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

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How We Protect Your Information We take appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no data transmission or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted partners who assist in operating our website or providing services to you, such as payment processors or shipping providers. These third parties are obligated to keep your information confidential and only use it for the purposes for which it was shared.

Your Rights You have the following rights regarding your personal information:

1. Access: You may request access to the personal data we hold about you.

2. Correction: You may request corrections to any inaccurate or incomplete information.

3. Deletion: You may request the deletion of your personal data, subject to applicable legal obligations.

4. Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly.

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Third-Party Links Our website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or policies of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

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Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically for any updates.